Refund Policy

At SR Naturals, we value your satisfaction and are committed to providing you with the highest quality natural products. If for any reason you’re not completely satisfied with your purchase, we are here to help. Please review our refund policy below:

Eligibility for Refunds

  • To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

  • We also require a receipt or proof of purchase to complete the return process.

  • Non-refundable items: Gift cards, downloadable products, and sale items are not eligible for refunds.

Refund Process

  1. Return Request: Please contact our customer support at info@sr-naturals.com within 30 days of receiving your order to initiate a return. We will provide you with a return authorization number and instructions on how to send back the product.

  2. Return Shipping: You are responsible for paying the return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.

  3. Processing Refund: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  4. Refund Method: If your return is approved, we will initiate a refund to your original payment method. Please note that it may take several days for the refund to appear in your account depending on your bank or credit card provider.

Damaged or Defective Items

If your item is defective or damaged upon receipt, please contact us within 7 days of receiving your order. We will provide a full refund or replacement, including the cost of return shipping.

Exchanges

If you wish to exchange an item for a different size or product, please follow the same return procedure. Depending on availability, we will process the exchange or issue a refund.

Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card company. If the issue persists, contact us at info@sr-naturals.com for assistance.

Changes to This Policy

SR Naturals reserves the right to modify this refund policy at any time. Changes will be posted on this page and will be effective immediately.